Step By Step Instructions from when you purchase your unit to when you start riding.
When your unit arrives, you need to do a delivery inspection with the driver to inspect your unit for any shipping damages. If there are any damages, note the damages, sign for the deliver on the delivery receipt, and make the driver sign it as well. This is required so we can file a shipping claim for any damaged fenders, etc. Do NOT refuse the unit, this will hinder our ability to help you because you will be responsible for the returned shipping charges and any resending charges.Nine times out of 10 there, the issue simply is just a fender that is needing replacement, NOT the actual unit because they are packaged very well.
If you need to file a shipping claim, do so under our file-a-claim within 48 hours of delivery, this time frame is required by the shipping companies for claim acceptance. We will file the claim and send any parts the following day.
Uncrate your unit and assemble it. This should be done by a factory mechanic to ensure proper assembly. Read our warranty policy below.
If you have any issues starting your unit, go to our maintenance section below and read about diagnosis issues, Ninety-nine percent of the time, it’s always something simple.
If you find that there is a defective part, then take a picture of the part and file a claim. You will need the picture of the part for us to replace it, this per the factory warranty policies. Usually parts are sent out the next business day, in most cases