FREE SHIPPING TO ALL LOWER 48 STATES
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouse in Texas to all lower 48 states. We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
SHIPPING SURCHARGE FEES
Liftgate service is $35 extra and is required for all residential deliveries. There is an extra $50 fee for delivery to the following states: ND, SD, WY, MT, ID, WA, CT, NJ, NY, and MI to cover the extra shipping cost. Also $50 fee for any island: example Key West FL.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time for vehicles varies from state to state, with an average time of 2-3 business days for processing; shipped out usually the same day it is processed, and then 4-8 business days for shipment arrival. Apparel purchases follow a similar model but tend to be quicker than the vehicle shipments.
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
All Orders are usually processed and shipped within 3 business days from the date of purchase. VPS will email you your tracking number within 3 business days shipment so you can track your shipment. VPS will contact you if an item is not in stock, and will not be in stock to ship within 7 days of order date. If you provide a shipping address that differs from your billing address, we will require a billing address verification and your order may be delayed until verification is processed. All shipments are subject to potential delays due to inclement weather and possible delays caused by freight companies.
We use third party LTL (less than truck load) transportation companies to deliver vehicles and UPS or USPS to deliver parts/accessories. LTL Transit time may take, but is not limited to, 2-10 business days depending on your address and its distance from the nearest distribution center. During holiday seasons, transit times may result in an additional 3-5 business days to deliver. Orders cannot be canceled or refused due to extended transit schedules. We occasionally have excessive shipping charges from our LTL careers to outlying states in the northeast, southeast, and northwest. This additional expense may incur a surcharge to our customers. We will notify you prior to shipping if any additional shipping charges exist.
Shipments cannot be refused for delivery. If you receive your item(s) in unsatisfactory condition due to shipment damage or are missing an item(s), you must notify us within 2 business days by filing a claim on our website.
If your item does not ship within 14 business days (excluding time awaiting for customer to provide requested further information), you can request to receive a full refund and cancel your order.
Shipping Damages/Lost item(s)
If you receive a damaged unit, part or accessory, you must let us know within 2 business days of the issue so we may file a claim on your behalf and ensure you receive the necessary replacement in a timely manner. For minor issues, VPS will organize the required parts to be shipped to you to resolve the issue. In situations where the whole unit needs to be returned, VPS will arrange pick up of the damaged unit and delivery of the replacement unit.
Products and vehicles may not be refused for delivery under any circumstance. In the event of delivery refusal, you will be responsible for shipping costs and an additional 20% restocking fee.
Once the vehicle has been assembled, fueled, used in any way, it cannot for return for any reason. VPS is excluded from any and all liability and/or association if the part is lost during shipping transit. If the part is lost in transit the customer needs to file a claim with the shipping company.
In the event that you do not receive your item within 14 days of order and you have had no contact from VPS regarding delays of your shipment, please contact us after 14 days so we may track and resolve the issue for you in a timely manner.
If you have any other questions, please contact us and we will do our best to help you out.