Q: How much is shipping?
A: Shipping is free to any business with a loading dock OR forklift or to the nearest Freight Terminal. For residential delivery with a lift gate on the truck, there is only a $35 charge. Please check the appropriate box at checkout. There is a fuel surcharge fee of $49.00 for some states that are far away from our shipping points, we’d love to make it free for everyone, but to keep prices low across the board we’ve got to get a little extra for those wanting items shipped to MT, ID, SD, ND, WY, Upper MI, WA and Upstate NY.
Q: How long does it take for delivery for my ATV?
A: Delivery time is usually between 7-10 days. We make sure the order leaves out of the warehouse within 48 business hours. Rush delivery is available if you need us to get it out of the door QUICK! Rush shaves a few days off of the shipping time and gets you bumped to the top of the shipping list. If you want to add rush and get your stuff there in time for the birthday party either give us a shout or during your ordering process add the Rush Processing option for an extra $35.00
Q: What is the parts availability for the product I am about to order?
A: SLPowersports carries all parts in stock for every ATV, Go Kart, Dirtbike, and Scooter we sell.
Q: How do I go about getting a part under warranty?
A: It is real easy, simply call us and we will ask you to send the old part back to us. Once we get it, we will ship out the new part ASAP.
Q:What does ATA-110B mean?
A:Well, it’s a model number to help our staff out. The numbers do not necessarily reflect the engine size. For engine size, please refer to the spec sheet on the ATV’s page.
Q:What size ATV should I choose for me?
A:The most accurate way and safe method would be the most old fashion way. Grab a yard stick or a tape measure! We post the exact dimensions of each ATV on the description page. It will always be read as Length x Width x Height in inches. From farthest front point to farthest rear point, from ground to the tallest part of every ATV, the top of the handle bars. We even post foot rest to seat heights! So measure the ATV as if it were at your side. That way you can always be sure to know EXACTLY what size ATV or Go Kart you are getting.
Q:What assembly am I going to have to perform when I receive my ATV?
A:The first thing you should do is follow the ATV Start Up Checklist that is available on our website posted at the top under GUIDES. The Checklist as well as other Manuals and Guides are always available for download as a .PDF file that most computers can open and view automatically. If you can’t view it DON’T WORRY! Just give us a call and let us know you need one faxed or mailed out. If you need help on the spot, get near the ATV and we can get you in touch with a live tech that can tell you over the phone what the first steps towards getting muddy SAFELY on your BRAND NEW ATV! Basically you will be uncrating your ATV, reading the Start Up Checklist and Assembly instructions for your ATV located inside. You will then in four steps lower your ATVs suspension, attaching the wheels and tires, Attach the handle bars and brake/throttle cables, charge your Battery and attach, and finally change your oil.
Note: Each ATV comes with a tool kit for the entire set up, including a battery charger.
Whole set up should take an average person anywhere from thirty minutes up to an Hour and a half to complete.
Q:What general maintenance is required for ATVs and Scooters?
A:You will need to ALWAYS FOLLOW THE ATV CHECKLIST located in the GUIDES section fist off. There will always be oil changes, lubricating of movable parts, tightening of bolts and CONSISTANT INSPECTION to be safe on an any ATV regardless of manufacturer. Remember these are all powerful machines just like a car, and must be handled with the same respect and care. And since all of our engines are 4-stroke and carburated, you will need to clean the bowl of your carb and adjust the idle and fuel mixture screws. I know that sounds SCAREY, but NO WAY! All of this is a matter of turning a few screws left and right until the ATV runs smooth. Check our our GUIDES section for pictures of a carburetor and how simple it is to adjust or CALL our live tech service to have someone explain it to you.
Q:Do the headlights work?
A:Of course! These are REAL ATVs, with fully functional headlights and taillights with bulbs or LEDs just like your car.
Q:How fast do they go?
A:Depending on weight load:
110 cc : up to 28 mph (can be governed down to 5-7 mph)
125 cc: up to 35 mph (can be governed down to 5-7 mph)
150 cc: up to 40 mph
250 cc: up to 45 mph
300 cc: up to 50 mph
Q:How do I get my ATV registered in my state if I want to ride in a state park?
A:You will need your Bill of Sale (e-mailed to you as soon as you place your order) and the Manufacturers Statement of Origin that comes with the ATV inside the crate. Take those to your local DMV and they will be able to register you and supply your title.
Q:Why are your prices so low?
A:We have direct access to the manufacturer’s inventory instead of just being a random drop shipper. We also have direct access to 100% of all their parts and for you that means no waiting and no worries because we have you covered!
Q:I’m scared of giving you my personal information, is this safe?!
A:We wouldn’t be in business if it wasn’t. Our website is protected to the fullest with the latest SSL Encryption and we are registered through MacAfee.com as a SAFE SITE, so sleep well at night knowing that your personal info is SECURE with us. Our team isn’t some little band of kids selling ATVs out of a garage, WE ARE PROFESSIONALS with professional technology and professional security!
Q:What form of payments do you take?
A:We take most common form of payments, such as:
All Major Credit/Debit Cards**
Prepaid cards like the ones you can purchase at your local Wal-Mart.**
**Credit/Debit Cards often have daily spending limits and fraud protection. If we get a decline message when attempting to capture your payment we will notify you by phone and e-mail. Most often declines are because your bank needs to be notified of a purchase over $500s and usually it can be taken care of within 10-15 minutes.
Q:Do I get a Receipt?
A:People ask this question all the time. I don’t know where you guys are shopping but every time I pay for something I get a receipt. Same thing goes for us, OF COURSE!!!! You will get a Bill of Sale receipt automatically e-mailed to you upon ordering. If you don’t get your receipt (sometimes happens if e-mails addresses are entered incorrectly) just call us and we’ll fax or mail it out to you. DO NOT EVER ORDER ANYTHING OVER THE INTERNET WITHOUT GETTING A RECEIPT FOR YOUR PURCHASE FROM ANY WEBSITE!
Q:How long before my order is shipped out?
A:Orders take about 24 hours to process and get a tracking number(emailed to you within 4 days of shipping), and usually ship within a max of 48 hours. Usual shipping times to the southern states is 7-10* business days. Deliveries to northern states take 8-10 business days. For extremely rural deliveries (way out in the desert, country, or mountains) add at least 24 more hours for delivery. Also remember IF THERE IS A BLIZZARD OR HURRICANE FORCE WINDS IT IS NOT SAFE FOR THE DRIVERS TO PERFORM DELIVERIES and that may delay your shipment.
*Rush delivery is available for $49.00 and will shave 3 business days off of the normal delivery time.
Q:Will I get a tracking number?
A:Heck yeah! We don’t expect you to sit and wonder where your unit is. Within 36 hours of ordering your tracking number will be available to us and we’ll shoot it to you via e-mail, or you can always call us after 36 business day hours and we can give you your tracking number over the phone.
Q:I see a picture of the ATV I want and in the Color I want but I don’t see it in the color choice menu?
A:Since we have direct access to our manufacturers inventory we get constant shipments of the full range of colors from solids like red blue back etc, to different camos like pink camo, army camo, tree camo (mossy oak).
We sell over 100 units a day so you can bet there are times when we just plain sell out of some colors, but with SLPowersports.com you’ll always know what we have in stock because we update our inventory the same day we get the ATVs in our warehouse.
If you see a color in the drop down menu that means we have it in stock, if the color you want isn’t there then we are out of stock and you can bet we’ll be getting it soon so check back with us!
Q:What are the most common issues these ATVs encounter?
A:Since you are getting a product directly from the manufacturer BRAND NEW understand that our Service Techs have never inspected your ATV. These units travel thousands of miles over the course of a couple of months to reach you.
Although following the ATV Checklist GREATLY REDUCES the chance of something going wrong, there are some things you should know about.
This is where we differ majorly from any other website that sells these types of units. We’re going the be HONEST with you, IMAGINE THAT?!
As with almost 100% of all Chinese ATVs regardless of manufacturer there seems to be three issues that pop up (most of the time within the 1st 3 months and that’s why we give you that 3 month warranty with every purchase!
These are SUPER EASY FIXES that sometimes scare people because they will cause the ATV to either not run correctly or not start.
The most common problems are going to be:
Carburetors: (10-15 minute replacement for someone who isn’t a mechanic with just a screwdriver) . They have an anti corrosion agent to keep parts from rusting inside that sometimes will leak down into the bowl or tubes of the carb causing the floats or tubes to stick shut, usually a simple cleaning and emptying of the bowl fixes the issue, but if it doesn’t DON’T WORRY we can ship you out a brand new carb for no charge while under warranty.
2. CDI boxes: (5-10 minute replacement for someone who isn’t a mechanic with just a screwdriver) These are crucial to maintaining consistent starting power to your ATV. It’s a small black box located under the seat of your ATV. Simply unplug the old CDI and Plug in the new one.
3. Ignition coils: (10-15 minute replacement for someone who isn’t a mechanic with just a screwdriver)
Same story as with the CDI box, the ignition coil brings spark to your ATV or Go Kart. Another easy pop off/pop on fix with a screwdriver.
Need Help? Call our Service Techs and they will walk you through the process.
Q:I need help working on my ATV what should I do?
A: In the famous words of the Hitchhiker’s Guide: DON’T PANIC!
These are simple machines and very easy to work on so chances are with the simple tools we provide you with in the crate you can do just about anything to get up and running yourself.
1. Check out the trouble shooting and set up guides we have on our website at the top section under “Guides”. These are EXTREMELY HELPFUL and provide easy to read text and even pictures that show you what to do.
2. If you need help beyond the trouble shooting guide just give our Parts and Service Techs a call. Each member of that team has over 20 years experience working on small engines (and even big ones too!) and can usually diagnose your problem over the phone. They can even walk you through the entire process!
3. If you just don’t want to mess with doing the work yourself, or don’t have the time we can recommend a small engine repair shop near you and even get in touch with the mechanics for you. Our warranty DOES NOT COVER LABOR but if you give us a call (remember our Techs have been doing this for a long time) and we can tell you what a shop should charge you for the service they are performing, that way you know you aren’t getting scammed by the repair shop. General parts replacement costs anywhere from $30-$75 total.
Q:Where do I get Parts from?
A:We stock 100% of all parts in our warehouses for all our units, so just e-mail us your parts order or give us a call and we can get your parts shipped out within 48 hours.
Also remember that a lot of the simple parts like Spark plugs, Fuel Filters, Nuts and Bolts can be purchased locally at any Auto parts store or Wal-Mart. We’re talkin’ $1 – $5 dollars. Don’t worry we would be glad to send you out any part you need for no charge under warranty but if you’re in a hurry you can always ask us if the part you are needing is available locally so you can get back on the road faster
Q:How do I go about getting a replacement part?
A:If you need a part replaced just let us know and we can send out the new part. You may be required to send back the defective part or supply us with pictures so that our Service Techs can make sure we are getting you the CORRECT PART. It’s a waste of time and money for YOU and US to send out incorrect parts so work with us so we know exactly what’s wrong and exactly how to fix it and everybody can be happy.
Q:Do I have to mix gas and oil for fuel?
A:NO, all our ATVs and Go Karts have 4-stroke motors, which means you will be using ONLY GAS just like your car. 87-93 octane is perfect for these machines.
Q:What type of engine oil do I use for my ATV?
A: Standard 4-Stroke 10w30, 10w40 or 15w40 works best.
Don’t forget the ATV Checklist that has important information about changing your oil before your first ride to ensure safety and full functionality of your BRAND NEW ATV.
Q:What is the return policy?
A: Please see our terms and conditions page.